The words we say act as seed that grows results in our
lives. If your clients find themselves
criticizing anything at all, it is your job to make them present to the
destructive nature of what is uttered. Sometimes
we see injustice and for some reason are forced to speak on it as a means
to “Let the world know” what is going on
but I say we ought to let the world know the strengths we or our clients bring
to the table. Social media has become a
panacea for grievances to be aired and some have taken to criticizing those
that air their complaints. I submit that
to complain about others complaining is in itself complaining which may not be
any better. What we say creates an
environment in our mindset that reproduces.
You may have heard that this strategy is akin to putting one’s head in
the sand and ignoring reality. Nothing could
be further from the truth.
Every misery that you see, does not have to be commented
on. Some of it elicits certain feelings
that one cannot ignore. One of the
reasons we speak up is that we have to. In
our personal relationships, we speak to let someone know we do not appreciate
being treated a certain way. We speak to
get what we want. We also speak to
promote ourselves and our agenda but no matter when we speak, there is some
kind of emotion present. When responding
to conflict, we must be present to the fact that our words impact the listener
even though we are speaking for our own good.
Benjamin Franklin once said to write a note when you are angry and mail
it in three days. I was an adult when I got
the gist of this because the importance and the ease of using words do not even
compare to what the words do years later.
And you cannot take them back. You
might think you a giving a person a “piece of my mind” and in fact you could
use that piece for something else later if you kept it for the 3 days that
Franklin is talking about. In fact, you
might decide that you don’t need that word after that time and tear up the note
which usually happens to me.
The emotions we feel during our lives are indeed important
and ought not be ignored. Using words to
express these emotions have been over used in the past and telling them to
another person is more like over-controlling behavior that anything else. Over-controlling tendencies are destructive
while expressive one’s self is necessary.
But expecting someone to do something because of an emotion that you
have is immature. It is up to you to
control your own emotions so here is what I do and suggest for you. Whenever some words that I hear drum up
negative emotions, and you know what I mean, I write them down
immediately. I even find a quiet place
and say them just as if I was talking to the person who said the offending
words. Rather than expecting them to do
something different, they don’t even hear what I say. The first thing is say is how the words
hurt. And I really get into it. I scream, I cry, and I let fly all of the
pain that was caused….cause emotions always go away unless you resist
them. I then finish with saying that I forgive
them. And the odd thing is that when I see
them again, I feel nothing like I initially felt. I am much more effective in my life when I do
not hurt myself or others. To respond to
painful words with painful words of my own is to prolong the hurt and often
puts the others in a place that forces the less sophisticated to respond in
kind.
It does not take any training at all to let fly all the
vitriol associated with being hurt by words and that vitriol poisons the
character of the person you want to be. it does take training to do the opposite and anything that requires training is taking the higher road. And
consider that the words were not meant to hurt you anyway and you will find
less toxic words emitting from your own mouth.
Most unfriendly words come from someone not being able to control their
own emotions even when they are criticizing something that needs
criticizing. Keep in mind that
criticizing something you have no control over is simply poisoning your own
soul and adding insult to injury.
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